Policies

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.  We will never share your personal information specifically including your e-mail address and any images collected for the sole purpose of  a custom designed photo card.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18. Under our Terms of Service, children under 18 are not allowed to access our service.

Collection of Personal Information

On visiting this site, the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. Importantly, IP addresses are not linked to personally identifiable information.

Links to third party websites

We have included links on this site for your reference. We are not responsible for the privacy policies on these websites.

Errors

Customer Error:  It is vital that you carefully check the text on your online preview before submitting your order. We are not responsible for incorrect or incomplete text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 25% discount. The discount does not effect cost of shipping.

Our Error: From time to time, errors do occur. If there is a printing error on your order, please contact our Customer Service Department within 14 days of receiving it so we may reprint the item. Items that need to be reprinted due to our error are given a priority RUSH status at no additional charge and are printed at no cost to you. 

Order Changes or Cancellations

Payment for each product is immediate upon placing the order. There is a $5 fee for making a change to or canceling an order prior to it entering into production. If an order is cancelled after it has entered into any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections bef ore submitting an order. Changing an order while in process may increase our processing time.

Customer Service: 1-888-282-4002

Returns
Personalized products may not be returned. If you should need to have your order redone, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season. 

An important part of your shopping experience with us is your satisfaction with the products you've ordered. If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. We will work with you to replace your order. Any problems with your order must be reported within 14 days of delivery. We will not be able to offer credits or replacements after that time period. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage. 

Customer Service: 1-888-282-4002

Shipping
You may choose from FedEx Ground, 3-Day Delivery, 2-Day Delivery, Next Day Afternoon. Please note, we cannot ship to post office boxes--please provide a street address.

lterations to this Privacy Statement

The content of this statement may be altered at any time.

Have a question? Just contact us at Support@FreshDirtDesigns.com.