Frequently Asked Questions and Answers
How do I place an order online?
Placing an online order is very easy. Follow these steps: 1. Choose a design 2. Customize your colors, fonts, and message 3. Proceed to the checkout where you will enter your personal and payment information, review your order, and then submit your order.
Do you offer a discount for large quantity orders?
A tiered pricing chart will appear under the product title and description on the item level page if quantity discounts apply to the selected item. Most all stationery products including photocards, invitations, announcements have quantity discounts. Return address labels and gift enclosure cards do not at this time.
Will I see a proof of my order before printing?
Stationery orders include complimentary digital proofs. Your free digital proof will arrive within 1-3 business dasy of the date your order was placed. When your proof is ready, you will receive an email notifying you that your proof is available for approval. Please review your proof for spelling, correct address, adn all other perconalized information.
Will I be charged sales tax on my order?
There will be a sales tax charged on all orders that are shipped to an address within the state of Alabama. No tax on orders shipped outside the state of Alabama.
Can I order by phone?
Except during the holiday season (from Thanksgiving through December 20), Fresh Dirt Customer service welcomes phone conversations to assist the order and design process. Outside the holiday season, please contact us at 1-888-282-4002 for assistance.
What file types do you accept? Is there a size limit?
We accept jpg, .pdf, .tif files. The maximum file size is 8MB.
How do I know if a photo is suitable for printing?
To determine the resolution of your photo, you need to measure ‘dots per inch’ or dpi. It is best if your photo is at least 300 dpi for the best printing results. To measure dpi, take the dimensions of your digital photograph, let’s say 2000 x 3000 pixels, and divide it by the physical space you have to cover on the Fresh Dirt card design with your photograph. For example, if the photo covers the entire card, that is a 5”x7” space. 2000 x 3000 divided by a 5”x7” space equals a dpi of about 400. So to achieve a 300 dpi for a 5x7 card, your picture’s dimensions would need to be at least 1500 x 2100 pixels.
Fresh Dirt Customer Service will contact you if the designer does not feel that your photo will produce a clear quality image in the selected design.
What does it mean if my photo is below the minimum requirements?
Your photo may not have enough pixels, which can result in a grainy or pixilated final product. In addition, attempting to resize the photo might distort the image quality. Since the overall appearance of your stationery is highly dependent on the quality of your photographs, it is important to use clear, original and unedited photos.
How do I upload photos?
Simply click the browse button to select a file from your computer and hit enter. When uploading, always upload your originals so we have the best quality file to work with.
Can a Fresh Dirt designer edit my photos?
Our design specialists will evaluate and attempt any special editing requests if it will produce a positive enhancement to your order. Please detail your request in the special instructions box.
Can I change my order?
After you approve your proof we will no longer be able to change any aspect of your order, since your order is sent straight to the printer.
Cancellation and Return Policy
Because of the personalized nature of our products, we are unable to accept returns.
Cancellation of Digital Printing Orders:
If you are unhappy with your purchase for any reason, contact us within 30 days of receiving your order and we will be happy to arrange to reprint your order. If you decide to cancel your order before our designers have created your proof, we are happy to refund your purchase minus a $15 processing fee. If you decide to cancel your order after our designers have created your proof, we are happy to refund your purchase minus a cancellation fee of $25. Once you approve your proof, we are unable to change your order. While we can’t refund your purchase, we will assist you with a discounted reorder. Of course, if the error was ours, we will reprint the order at no cost to you. Please contact us as soon as possible so we can assist you.
When can I reach someone regarding my order?
Fresh Dirt's Customer Service is available from 8am - 4pm CST Monday through Friday. You will get a faster response (especially in the holiday season) by sending e-mail.
What is Fresh Dirt's email address?
Have a question? Please email us at Support@FreshDirtDesigns.com.
Registering / Account
Do I have to be a registered member of Fresh Dirt to order online?
No. Fresh Dirt processes orders registered account members and guests. You will be able to make this choice durint he checkout process.
How do I register?
Please click on "Account" in the top navigation bar at the very top right hand side, and you will be taken to a registration page.
I forgot my password. What do I do?
Please go to the login page and click on "forgot password." You will receive an email with a password reset link. If you need further assistance, don't hesitate to contact us at Support@FreshDirtDesigns.com.
How do I update my mailing address or email?
Please click on the "My Account" link in the top navigation bar, and log in.
How do I set up my account?
Please click on "Account" in the top navigation bar, and you will be taken to a registration page to set up an account. If you need additional assistance, don't hesitate to contact us at Support@FreshDirtDesigns.com
Do I have to set up an account before placing an order?
No. You may place an order as a guest.
What is the difference between my shipping and billing addresses?
The billing address is the registered address that your credit card company sends your monthly statements to. The shipping address is the actual location our products are shipped to.
Can I view all of my previous and current orders?
Yes, to see all orders that have been placed, please click on "Account" in the top navigation bar on the far right , log in, and you will see a list of your orders.
How do I provide feedback on my shopping experience?
Please email us at Support@FreshDirtDesigns.com or by entering your feedback in the "Feedback" or "Contact Us" form in the footer of each page under the heading "Helpful Information". We'd love to hear from you!
How can I track the status of my order?
Login to My Account and go to Order Status. Once your order has shipped, a tracking number will be provided.
Do you offer discounts?
Seasonal promotional discounts are offered. Please join our mailing list to receive e-mail notifications of upcoming offers.